Terms of Service

I agree to the application, removal, and touch-ups of eyelash extensions by the technician. I understand that some irritation, redness, or watery eyes might happen during or right after the service.

If you're pregnant or breastfeeding, please check with your doctor before booking the service.

You can make an appointment from 12 hours to 90 days from the time of booking. New clients must consider that the consultation and patch test must be completed 24 hours before the appointment. 

1. You can cancel or reschedule your appointment 48 hours (2 days) prior to your appointment. This will allow us to offer your slot to someone else.

2. Cancellations less than 48 hours before the appointment will be deemed as late cancellation. 

3. Arriving more than 15 minutes late for your appointment will be deemed as no-show.

To secure your appointment, you may choose to make either a 50% payment or full payment of the booked service cost at the time of booking.

If you choose the 50% payment option, the remaining balance will be payable after your treatment is completed.

Valid card details are required when booking and will be securely processed and stored. Your card may also be used for:

1. Payment of any remaining balance after your treatment is completed;

2. A Late Cancellation Fee of 50% of the booked service cost; or

3. A No-Show Fee of 100% of the booked service cost.

Any amount already paid towards your appointment will be taken into account when applying the relevant cancellation or no-show fee.

Please keep your eyes closed and covered while lying down for 2-3 hours. If you have any back issues that might make this difficult, let us know. The duration may vary depending on the type of service.

We understand that plans can change. Refunds are available for appointments cancelled at least 48 hours before the scheduled appointment time. A €5 processing fee will be deducted from the refund to cover transaction charges incurred through our payment services provider.

Refunds can be requested by messaging us directly. However, we recommend rescheduling your appointment rather than cancelling, allowing you to retain your booking payment and avoid any refund processing charges.

Cancellations made within 48 hours of the appointment are non-refundable.

All completed treatments are final and non-refundable. However, if you experience premature lash shedding, we encourage you to contact us promptly. We will be happy to assess your concerns and arrange an appropriate follow-up in accordance with our Refill Terms & Conditions.

A refill is only applicable if at least 50% of lash extensions remain. If less than 50% remain, a full set may be required. Refills are only valid within 2 to 3 weeks of your lash appointment. 

If it has been more than 3 weeks, a full set may be required. If you arrive with lashes that are too sparse or damaged, the appointment may be cancelled or converted to a full set.

Refills on lashes applied by another artist are not guaranteed and may require removal before a new set is applied.

Follow the aftercare instructions provided to help maintain your lash extensions. Not following these instructions, seasonal shedding or natural lash fallout may affect retention.

Any information provided during the experience will be kept confidential and stored in accordance with the our published Privacy Policy.